Standard Limited Warranty
Thank you for purchasing a Toshiba brand product (“Product(s)”) from Toshiba Singapore Pte Ltd (“TSP”). The Toshiba group of companies (“Toshiba”) is the world leader in mobile computing, renowned for its advanced technology and outstanding attention to design detail. Toshiba is committed to quality products and ensuring the highest level of customer satisfaction. TSP continues its commitment to customers by providing a 1-year local warranty.
What Your Limited Warranty Provides
For a period of one (1) year from the Purchase Date (the “Warranty Period”), TSP warrants this Product to be free from material defects in workmanship and material that result in the Product failing under normal and proper use. This warranty is valid only within the original country of purchase. This warranty applies only to Product that is for the customer’s own use (and not for resale) and that is new and unopened on the date of purchase directly from TSP or from TSP’s Authorized Distributors, Dealers or Resellers (the “ADRs”).
Should the Product fails as referred to above within the Warranty Period, TSP will, at its sole discretion repair or replace, at no additional charge to you, the defective part with new or recertified parts at its option. A recertified part will be equal in performance to an original part. All original parts and Products replaced by TSP or its Authorized Service Providers (“ASPs”) become the property of TSP. You are responsible for payment, at current rates, for any service, repair or replacement outside the scope of this warranty. ADRs and ASPs are not, and should not be deemed to be, agents of TSP for any purposes whatsoever.
You may be required to provide proof of purchase as a condition of receiving service
Service/Warranty Exclusions – What Is Not Covered By This Warranty?
The following items are specifically excluded from, and not covered by, this limited warranty:
- Service, repairs or replacement made necessary by accident, misuse, abuse, moisture, liquids, dust, dirt, neglect, accident, damage, improper installation, improper operation, improper cleaning, improper maintenance, normal wear and tear, or any other event, act or omission outside the control of TSP
- Replacement of missing parts, the provision of retrofits, or preventive maintenance.
- Installation or removal of accessory retrofits, peripheral equipment or computer systems of which the Product may be a part
- Service, repair or replacement made necessary by, or relating to, improper connection with any peripherals
- Software, software faults, or software replacement or fixes
- Repair or replacement of batteries, AC adaptors, covers, plastics, or appearance parts such as interior or exterior finishes or trim.
- Repair of damage that is cosmetic only or does not affect Product functionality, such as wear and tear, scratches, dents, and scratched, faded or discolored keycaps.
- Service made necessary by any external cause, including fire, theft, acts of God, alteration, problems arising from software or hardware not supplied by TSP, power failures, power surges or power shortages, lightning, other electrical faults, or repairs, modifications or replacements by persons other than those authorized by TSP to service the Product
- Service on Product purchased outside of original country of purchase
- Service on third party products or service made necessary by use of incompatible third party products
- Service made necessary by the use or installation of non-Toshiba modifications to the Product
- Service of Product on which the TOSHIBA label or logo, rating label or serial number have been defaced or removed
- On-site service and repair of the Product
- Damage to Product caused by failure to follow the specifications, User manuals or Guides as to usage and/or storage
- Modifications to the Product not approved in writing by TSP
Disclaimer And Limitation Of Remedy
To the extent permitted by law, all other express and implied warranties for this product, including the implied warranties of merchantability and fitness for a particular purpose, are hereby disclaimed and excluded. If the applicable law precludes the exclusion of any implied warranties, then such implied warranties are otherwise limited in duration to the term of this express written limited warranty. This written warranty supersedes and specifically disclaims any other warranty or representation not stated in this warranty, whether made by TSP, its affiliates, ADRS and ASPs, orally or in writing (including any statement in any brochure, press release, announcement, advertisement, point of sale display, etc.).
You must read and follow all set-up and usage instructions in the applicable user guides and/or manuals enclosed. If you fail to do so, this product may not function properly and you may lose data or suffer other damages.
This warranty will not cover any service that is required, in part or in whole, as a result of any failure to follow the set-up and usage instructions. This warranty does not apply and shall be void and unenforceable if the product is opened, serviced, or repaired by persons other than those authorized by TSP to service or repair the product. TSP, its affiliates, ADRS, ASPs and suppliers do not warrant that operation of this product will be uninterrupted, error free or unaffected in all circumstances. TSP hereby advises, and the customer hereby acknowledges that interruptions, errors and other effects (including slow or sluggish performance, lock-ups, freezes and shutdowns) are common for computer and computer related accessories and do not necessarily either constitute material defects or result in a failure covered by this limited warranty. If this product fails to work as warranted above, your sole and exclusive remedy shall be repair or replacement of the defective part. In no event will TSP, Toshiba Client Solutions Co., Ltd., their affiliates, suppliers, ADRS or ASPs be liable to you or any third party for any damages. This limitation applies to damages, costs or expenses of any kind whatsoever including (1) damage to, or loss or corruption of, your records, programs, data or removable storage media, or (2) any direct or indirect damages, lost profits, lost savings or other special, incidental, exemplary or consequential damages, whether for breach of warranty, breach of contract, tort (including negligence), under a statute or under any other law or form or action, or whether arising out of the use of or inability to use such product and/or the enclosed user guides and/or manuals, even if TSP, or an authorized TSP representative, ASP or ADR has been advised of the possibility of such damages or of any claim by any other party (the foregoing damages, costs or expenses are collectively referred to below as the “damages”). Some jurisdictions do not allow the exclusion of implied warranties or limitations on how long an implied warranty lasts nor limitation of damages for some products so that the above exclusions or limitations may not apply in your jurisdiction.
Data Storage Media: Protection Of Data & Information
The only effective protection for any Operating System, software programs, data or information stored on any media or any part of any Product (collectively referred to as the “Data”) is the regular discipline of backing up the Data. Be sure to periodically back up Data. Before returning any Product for service, be sure to back up Data and remove any confidential, proprietary, or personal information. Always confirm whether the Data has been successfully backed up, copied or transferred. It is solely your responsibility to assure the back-up, integrity and security of any Data (as defined below). TSP, ASPs and ADRs are not responsible for any Damages whatsoever arising in connection with or as a result of: any Data that is altered, deleted, damaged, lost or in any way modified at any time, even if it results from a failure otherwise covered under this warranty or arises during or in connection with the repair or replacement of the Product; or any restoration or reinstallation of any Data other than software installed when the Product was manufactured. Hard disk drives that fail and need replacing under this warranty will be replaced with a blank hard disk drive of equal capacity and the original hard drive will become the property of TSP.
The Product you have purchased is not designed for any “critical applications.” “Critical applications” means life support systems, medical applications, connections to implanted medical devices, commercial transportation, nuclear facilities or systems or any other applications where Product failure could lead to injury to persons or loss of life or catastrophic property damage.
IF THE CUSTOMER USES THE PRODUCT IN ANY CRITICAL APPLICATION, THE CUSTOMER – AND NOT TSP, ITS AFFILIATES, ADRs OR ASPs – ASSUME SOLE AND FULL RESPONSIBILITY FOR SUCH USE. TSP RESERVES THE RIGHT TO REFUSE TO SERVICE ANY PRODUCT USED IN A CRITICAL APPLICATION. TSP, ITS AFFILIATES, ADRs AND ASPs HEREBY DISCLAIM ANY AND ALL LIABILITY, DAMAGES AND CONSEQUENCES ARISING OUT OF THE SERVICE OR REFUSAL TO SERVICE SUCH PRODUCT AND FURTHER DISCLAIM ANY AND ALL LIABILITY, ONSEQUENCES AND DAMAGES THAT MAY ARISE OR RESULT FROM THE USE OF THE PRODUCT IN ANY CRITICAL APPLICATIONS.
Obtaining Service For Product
Customer is entitled to warranty repair service on TSP Products through TSP’s network of ASPs during the Limited Warranty Period. Please visit pc.toshiba-asia.com for your nearest ASP. If Customer chooses to mail in Customer’s Product to an ASP, Customer must prepay any shipping charges, insurance, taxes or duties associated with transportation of the Product to and from the ASP location. Proof of purchase, in the form of sales receipt or invoice, is required when requesting for warranty repair service.
BEFORE RETURNING ANY PRODUCT FOR SERVICE, BE SURE TO BACKUP YOUR DATA AND REMOVE ANY ACCESSORIES, INCLUDING, BUT NOT LIMITED TO, POWER CORDS, CD’S, DISKETTES, PC CARDS, ETC. TOSHIBA SHALL NOT BE RESPONSIBLE AND FULLY DISCLAIMS ANY AND ALL LIABILITY FOR ANY ACCESSORIES OR DATA SHIPPED WITH THE PRODUCT.
If any provision of this limited warranty should be found to be unenforceable, the unenforceable provision shall be severed from the warranty and deemed not to form part of the warranty. The remaining provisions of this warranty shall be and remain valid and enforceable.
If there is any inconsistency between this limited warranty, on the one hand, and any statement in the packaging of the Product or in any other document enclosed with, or used in the context of the promotion or sale of, the Product, on the other hand, the provisions of this limited warranty shall prevail.
To download a copy of our standard warranty in English and other languages, please click here