Services and Support
- Services & Support
- Customer Support Centre
- Recycle Program
New Battery Pack Voluntary Replacement Program
|THIS VOLUNTARY REPLACEMENT PROGRAM IS NOT RELATED TO OTHER BATTERY PACK VOLUNTARY REPLACEMENT PROGRAMS THAT HAVE BEEN ANNOUNCED IN OUR WEBSITE. PLEASE READ THIS INFORMATION CAREFULLY EVEN THOUGH YOU HAVE ALREADY PARTICIPATED IN ANY OF SUCH BATTERY PACK VOLUNTARY REPLACEMENT PROGRAMS.|
Over a relatively short period, certain instances occurred where certain battery packs installed in Toshiba portable computers caught fire. Based on investigation, the battery supplier concluded that certain battery cells manufactured in a specific manufacturing lot could be affected by a certain issue that could potentially lead to a safety issue. According to investigation of the battery supplier, this replacement program should be limited to the manufacturing lot of the battery cells covered by this notice. Toshiba decided to launch a new replacement program for the battery packs identified by the battery supplier as containing the battery cells manufactured in the specific manufacturing lot.
Customers whose Toshiba portable computers contain the subject battery packs are eligible for receiving a replacement battery packs free of charge.
We strongly recommend that customers participate in this New Battery Pack replacement program as soon as possible.
The subject battery packs will be replaced free of charge. This offer extends only to replacement of the subject battery packs, and does not include replacement of any Toshiba computer.
You are kindly requested to return the original battery pack to Toshiba Authorized Service Centers, to assure proper disposal in accordance with applicable laws and regulations.
Safety tips for the customers whose battery packs are identified as the subject battery packs:
Consult the "Instruction Manual for Safety and Comfort" and comply with its instructions.
Until the battery pack is replaced, continue to use your Toshiba portable computer with the original AC adapter power cord supplied with your computer. Removal of the battery pack until the replacement of new battery is advised. Before removing the battery pack, disconnect the power source for your Toshiba portable computer and remove the AC adaptor power cord.
However, if you do use the battery pack before it is replaced:
- » Avoid using the subject battery pack with AC adaptor power cord.
- » Use your Toshiba portable computer within the recommended temperature range.
- » Do not use your Toshiba portable computer on any surface or thing that obstructs ventilation of the computer, i.e. sofa, carpet, bed, or near anything that produces heat.
- » When recharging your Toshiba portable computer, do not leave the computer unattended.
Subject Battery Packs in Toshiba Portable Computers
The subject battery packs identified by the battery supplier were included in certain of the following Toshiba portable computer models. Only some - not all - of the battery packs used in these models are subject to this New Battery Pack replacement program:
The list below includes all potentially affected portable computer models:
|Model Name||Model Number|
|Satellite M100||PSMA0*, PSMA1*|
Battery packs included with other models of Toshiba portable computers are not subject to this program, and are not eligible for replacement under this program.
Stop Here if You Do Not Have a Matching Computer
If your computer is not among the models listed above, then please ignore the remainder of this document and any other material regarding this New Battery Pack Voluntary Replacement Program.
If you have a matching computer, the remainder of this document will explain how to positively determine whether you actually have the subject battery pack which is eligible for free replacement.
Battery Pack Identification
If you own one or more of the Toshiba computer models above, then please determine whether the subject battery packs are actually installed in your computer. By far the easiest and most accurate way to make this determination is with Toshiba's BatteryCheck utility software. The BatteryCheck utility software will identify whether the subject battery pack is installed in a Toshiba portable computer. If a subject battery pack is identified, please contact the nearest Toshiba Authorized Service Center for battery replacement. You can search for the nearest Toshiba Authorized Service Center at http://pc.toshiba-asia.com/includes/support/providers.html
You are advised to contact Toshiba Authorized Service Center prior to your visit for battery replacement. Upon receiving confirmation from the service center, please bring along your Toshiba computer and the subject battery pack for free battery pack replacement.
The BatteryCheck utility software is very small, so it may be downloaded quickly. Click the following link to download the BatteryCheck utility software, then run it and follow the simple on-screen instructions.
If you do not want to download and use the BatteryCheck utility software, you may wish to choose to follow the instructions in the Manual Battery Pack Identification document to visually determine whether you have a subject battery pack, and to then obtain the Battery Model Name and Battery Serial Number. This manual method requires that you remove the battery pack from the computer, and then visually match identification numbers on the battery pack's identification label with those listed in the Manual Battery Pack Identification document. Use of the utility software is the preferred and recommended method to perform battery pack identification.
If you require more help, please call Toshiba Customer Support Center at Tel: +62 21 2550 8275