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Customer Satisfaction Survey for Toshiba PC Services and Support

Name:
Country:
Service Center visited:
Date of visit: select date
Model Part #:
Serial #:

Ratings:
5 – Excellent, 4 – Good, 3 – Fair, 2 – Poor, 1 - Dissatisfied

1. How would you rate our Customer Service Officers?
Friendliness 5   4   3   2   1  
Politeness 5   4   3   2   1  
Attitude 5   4   3   2   1  
Appearance 5   4   3   2   1  
Confidence 5   4   3   2   1  
Technical Knowledge 5   4   3   2   1  

2. How would you rate our Repairs?
Accuracy 5   4   3   2   1  
Promptness 5   4   3   2   1  
Quality 5   4   3   2   1  

3. How would you rate our website?
Drivers 5   4   3   2   1  
BIOS 5   4   3   2   1  
Warranty Registration 5   4   3   2   1  
Ask IRIS 5   4   3   2   1  

4. How would you rate our Toshiba Global Support Centre?
Friendliness 5   4   3   2   1  
Politeness 5   4   3   2   1  
Attitude 5   4   3   2   1  
Appearance 5   4   3   2   1  
Confidence 5   4   3   2   1  
Technical Knowledge 5   3   3   2   1  

5. How would you rate your overall experience with our Service Center?
Your rating: 5   4   3   2   1