| 1. |
What is the Windows® 7 Upgrade Program? |
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The Windows® 7 Upgrade Program is designed to provide customers a cost-efficient way to upgrade a qualifying Windows Vista® OS to Windows® 7. |
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| 2. |
Which Microsoft operating systems will qualify for the Upgrade Program? |
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To be eligible for the Program, you must purchase a new PC between June 26, 2009 and January 31, 2010. The PC must come with a valid Windows Vista® Home Premium, Windows Vista® Business or Windows Vista® Ultimate Certificate of Authenticity (COA) attached.
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| 3. |
What are the contents of this Windows 7 upgrade kit? |
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The Windows 7 upgrade kit contains the upgrade media with Certificate of Authenticity (COA). |
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| 4. |
How do I know if I am qualified for the Windows® 7 Upgrade Program? |
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Supported models purchased between June 26, 2009 and January 31, 2010 are eligible for the Windows® 7 Upgrade Program. To verify eligibility, create a new order on this site and enter your model number and serial number. |
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| 5. |
My notebook is eligible for the upgrade program but I dont know much about this new Windows 7 operating system. Where can I find more information on Windows 7? |
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For more information regarding Windows 7 operating system, please visit www.windows7.com |
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| 6. |
What is the cost for the upgrade? |
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There is a fee for this upgrade to cover materials, shipping, handling, fulfillment overhead and import duty. The fee will vary depending on your location and the upgrade product being requested. For some selected countries, the upgrade is free. The total charge will be presented to you prior to final submission of your order. At that time, you will have the opportunity to opt out before final order submission. |
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| 7. |
Do I have to provide an OS product key on Windows COA or Proof of Purchase (POP) to prove the purchase date? |
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A Windows COA is NOT required. However, you have to input the system model name, model and serial number of your PC during the ordering process to check eligibility. You are requested to send a copy of the POP to prove eligibility. |
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| 8. |
When can I expect to receive the upgrade kit? |
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Orders created after June 26, 2009 will be collected and held for processing until Microsoft's Windows® 7 general availability date. At that time, shipments will begin in increments. All orders will be handled on a first-in, first-out basis. If you have any queries on your order, kindly please click on Contact Us on Order Status |
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| 9. |
I realised I have entered the wrong address. Can I change my order details? |
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Yes, you can amend your order details within 7 days from the date of order. |
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| 10. |
Can I cancel my order after I have received the acknowledgement? |
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Yes, you can cancel the order within 7 days from the date of order. There will be no fee deduction. |
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| 11. |
I registered for the free upgrade program and already paid for the shipping and handling fees. Why is it that until now I have not received the upgrade kit? |
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Shipment of Windows 7 upgrade kit will commence on Microsoft's Windows® 7 general availability date. For delivery tracking or status concerns, please refer to the Windows® 7 webshop |
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| 12. |
I purchased my notebook before June 26, 2009 and the model number is included in the list of model numbers posted on the website. Am I eligible for this upgrade program? |
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No, only notebooks with specified model numbers that are purchased between 26th June 2009 - January 31st 2010, are eligible for this upgrade option program. To verify eligibility, create a new order on this site and enter your model number and serial number. |
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| 13. |
I purchased my notebook after June 26, 2009 but my notebook model number is not included in the list? Am I eligible for this upgrade program? |
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No, only notebooks with part numbers included in the list are eligible for this upgrade option program. It is likely that your notebook has pre-installed Windows Vista Basic, Vista Starter Edition, Windows XP OS, or no OS pre-installed. Notebooks with these pre-installed operating systems (and non OS models/freeDOS) are not eligible for the upgrade program. If not, please contact respective local Toshiba Service Contact |
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| 14. |
The website indicated that it is a free upgrade program, why is it that I still have to pay using Visa or Mastercard? |
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The Windows 7 upgrade kit is free of charge. The costs incurred are only for shipping and handling fees which are dependent on country of destination. The total charge will be presented to you prior to final submission of your order. At that time, you will have the opportunity to opt out before final order submission. |
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| 15. |
I don't have Visa or Mastercard, are the any other options for ordering the upgrade? |
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No, only online payments thru Visa and Mastercard are accepted in order to proceed with the Windows 7 upgrade order. |
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| 16. |
Can I order multiple quantities at same time if I have multiple systems? |
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Yes, up to 5 valid serial numbers are allowed on one order. They will be sent in one shipment. |
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| 17. |
My notebook has Windows Vista Home Premium preinstalled. Can I upgrade to Windows 7 Ultimate thru this upgrade program? |
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No, you are only eligible to upgrade to Windows 7 Home Premium. For more information, please check the Upgrade Paths listed on the website. |
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| 18. |
My notebook is eligible for the upgrade program but my current location is not included in the list of countries that I can choose on the website. Would I still be able to order the upgrade kit? |
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No, we are sorry that we can only ship to the list of countries shown in the website. However, you may want to consider getting your friends in the list of countries for the purchase of the upgrade and ship it to them. |
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| 19. |
How do I activate my upgrade? |
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Qualifying end-users who have received the upgrade media can activate their upgraded operating system by installing the upgrade media and applying the Product Activation Key supplied with the upgrade media's Certificate of Authenticity (COA). Therefore, end-users who receive the upgrade media should retain the upgrade media's COA label and associated Product Activation Key for future use. |
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| 20. |
When can I begin to order online and how long would it take before I can receive my upgrade kit? |
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You can order online starting 1st August 2009 for Southeast Asia, South Asia, India or 1st October 2009 for Hong Kong and Taiwan. Shipment of Windows 7 upgrade kit will commence on 22nd October 2009 and please allow 3-4 weeks upon successful order validation |
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| 21. |
Will my current Toshiba bundled software work with Windows® 7? |
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© 2009 Toshiba Singapore Pte Ltd, Computer Systems Division (South and Southeast Asia Regional Headquarters). Toshiba Singapore Pte Ltd makes no representations or claims, either expressed or implied, with respect to this document. While Toshiba has made every effort at the time of the press announcement to ensure the accuracy of the information provided herein, product specifications, configurations, warranty, pricing, system/component/options availability are all subject to change without prior notice. Toshiba will not be liable for editorial, pictorial, and typographical errors. This document is strictly for Toshiba Authorized Service Providers and Toshiba Regional Call Center use only. Any circulation of this document to third parties and end users is prohibited.
